ReachIn-Out Online Policies
Published – September 2019
Table of Content (if needed)
1.3 Packet Delivery – United States Postal Service (USPS)
1.6.1 Collection of Info You Provide
1.6.2 Collection of Info – Using Our Service
Welcome to ReachIn-Out, a photo and messaging application
offered by Noble Truth, a 501(c)(3) public charity. With
this application, you can send color photos as well as written text to inmates
incarcerated at state and county correctional facilities. Federal facilities
may be added in the future.
By using ReachIn-Out (“The App”, “RIO”), you indicate your agreement to the terms and conditions and policies stated below. If you do not agree to these terms and conditions of usage, please exit the website application now.
Noble Truth may update these terms and policies over time, and you are advised to read all the agreements listed below in full. By using the RIO app, you are acknowledging that you agree to these terms, conditions and policies.
1.1 RIO
Terms of Service
The application assigns a cost for each page,
where:
n
The first page is
always the “cover page” and includes your text.
n
The second page will
contain your first photograph.
n
The third page will
contain your second photograph.
n
The maximum number of
photos you can upload is ten(10), unless the facility is
configured to allow more within the RIO app.
n
These pages are
collectively referred to as “The Packet” (cover page and all uploaded photos).
The application charges you once
for each packet. Each packet represents one transaction.
There is no limit to the number of
transactions that you can create using the application.
Your packet will print on better-than-average quality paper
at our Noble Truth office; i.e. the RIO app will not deliver your packet
electronically to the correctional facility.
Once printed, we inspect all packets to ensure that they do
not contain any inappropriate content. Note that packets containing
inappropriate content will NOT be delivered. We are not responsible for these
undeliverable packets. Please familiarize yourself with the target correctional
facility’s terms and conditions for sending mail.
1.1.1 Facility Selection
The App presents the user with a list of correctional facilities that it currently recognizes.
As of 9/3/2019, the App recognizes approximately 130 facilities, located primarily in the state of Texas. The App does not have direct communication with federal, state or county databases, so it cannot verify or confirm that a given inmate (inmate number) is housed within any given facility. It is therefore incumbent on the user to select the proper correctional facility.
If the desired facility is not shown, please refrain from usage.
However, the user however is encouraged to write to Noble Truth at info@NobleTruthTexas.org to have additional facilities added to the application’s list of facilities.
Noble Truth does not have any agreements in place with federal, state or county correctional facilities.
You may therefore not hold these facilities nor Noble Truth liable for any rejected packets.
1.1.2 Inmate Number
To properly use the application and ensure that your packet is successfully delivered, it is imperative that you enter the target inmate number precisely as it appears on file with the corresponding facility.
For example, if the department of corrections inmate number is “00012345”, you MUST enter the number as shown with the leading zeros. If you enter “12345”, your packet may not be successfully delivered.
n If the department of corrections inmate number is “00012345”, do not enter “12345”. Include the leading zeros.
n If the department of corrections inmate number is “V00123”, do not enter “V123”. Include the leading zeros after the letter “V”.
Your packet may not be delivered if you do not enter the inmate number properly.
1.2 Proper
Usage
Please keep your RIO username and
password confidential. Never share these details.
If your account is compromised,
you can reset your password on the RIO logon screen, or write to us at info@NobleTruthTexas.org. Your usage of the app must comply with all federal, state
and local laws and regulations.
Examples of improper usage and
content include but are not limited to:
a.
Abusive, stalking, threatening or harassing language or images
b.
Nudity, child nudity, pornographic or obscene language or images
c. Sexually explicit content or language
d.
Any depiction of graphic violence
e.
Any content depicting discrimination based on race, gender,
disability, religion, nationality or sexual orientation
f.
Any content showing illegal activity, controlled substances or
related paraphernalia
g.
Any gang related content or images
h.
Any information prohibited from receipt by inmates at the
receiving correctional facility
i.
Any content that infringes on or violates the rights of other
entities, including their privacy rights, their intellectual property rights or
their publicity rights
j.
Any language or images that defame, or are abusive, libelous or
fraudulent to a person or entity
k.
Commercial usage of the application by a third party or other business
entity. This includes advertisements, spam, mass notification communiques
l.
Content containing computer viruses, malware, trojan horses or any
malicious code
m.
Any content or code intended to hack the Noble Truth or RIO
application site
Remember that the correctional
facility publishes definitions of inappropriate content on their respective
websites. You are advised to familiarize yourself with those publications.
Neither Noble Truth or its web
developers or other affiliated agents will be held liable for the inappropriate
usage of the RIO app.
Anyone using the app to send
confidential information or images should not assume any degree of privacy.
Packets will be routinely inspected by Noble Truth as well as the receiving
correctional facility.
If you are a lawyer and you use
the app to communicate with inmates, expect no degree of confidentiality or
privacy.
Noble Truth reserves the right to
deny anyone access to the app who violates the usage guidelines specified
above. Abusers of this policy will have their RIO accounts removed. If you feel
your account has been unfairly removed, please write to info@NobleTruthTexas.org and explain why you feel this is so.
1.3 Packet
Delivery – United States Postal Service (USPS)
Once printed at our office, your packet will arrive via
USPS in three(3) to five(5) business days.
Once the packet arrives at the correctional facility, it
may take another one(1) to three(3) business days for
officers to deliver the packet to the inmate.
Please note that these are the most accurate delivery
estimates that we can provide at this time. Actual delivery times may be less
than or greater than the total times presented above.
We inspect all packets to ensure that they do not contain
any inappropriate content. Note that packets containing inappropriate content
will NOT be delivered. We are not responsible for these undeliverable packets.
Please familiarize yourself with the target correctional facility’s terms and
conditions for sending mail.
1.3.1 Undeliverable Packets
If the correctional facility refuses to accept your packet, it will most likely be sent to the return address provided when you created your RIO account. Noble Truth can not guarantee the disposition of your packet if it is rejected by the receiving facility.
If Noble Truth deems your packet to contain inappropriate
content, your packet will not be mailed. If you would like undeliverable
packets sent to you, please write to info@NobleTruthTexas.org. A fee will be charged.
1.4
Payment
To pay for the
delivery of your packet, the app will direct you to the PayPal© website, where you
will enter payment details. There, you will be required to enter Credit/Debit
card information or your PayPal Credit account details. Please realize that the
PayPal© terms and conditions apply, as well as those of this app.
Refer to the
ReachIn-Out App Privacy Policy for an explanation of how we use the information
you provide to the app.
You will be charged based on the total number of pages in
your packet, as described above in the
RIO Terms of Service.
You are also
required to pay any additional fees that may be charged by PayPal©. In
addition, you are responsible for any fees levied by your bank or financial
institution, including charges for insufficient funds.
Some credit card
companies may consider your payment to the RIO app as purchasing a “service”
and may therefore consider the transaction as a “cash advance”. In this case,
the institution may impose additional fees and/or interest rates for the
transaction. Noble Truth has no control or jurisdiction over this.
If your payment is
denied, your RIO transaction will be canceled, and your packet will not be
delivered.
1.5 Refunds
Once your transaction is finalized and printed at our Noble
Truth offices, no refunds can be provided. Please ensure that your packet
contains only content that meets our Proper Usage statement, shown above. If
the receiving facility refuses to deliver your packet to its recipient
(inmate), no refund will be given.
1.6 Privacy
Policy
When you create an account in the RIO app, you consent and
grant us approval to collect and store certain pieces of information.
1.6.1 Collection of Info You Provide
We store the following pieces of information that you give to us:
n
Your name
n
Your address
n
Your contact info, including
email address and phone number
n
The inmate number and
correctional facility, where your recipient is incarcerated
Note that this data is
publicly available via most correctional facility websites
This information is used initially to create your RIO
account, and subsequently used to identify you as a valid user of the RIO app.
It is also used to execute sales transactions within the RIO app.
We may use your contact information to send you a copy of
our monthly Newsletter, and to inform you of promotions that we offer.
We do NOT store credit card information or CVV codes in our
RIO database.
1.6.2 Collection of Info – Using Our Service
By using the application and paying for the service, we will store certain pieces of data from the resulting transaction, including the RIO Transaction ID and details, as well as some datapoints resulting from the PayPal© transaction.
1.6.3 Users who are underaged
Usage of the RIO app is intended for those 18 years old and older. We do not intentionally collect information of those under the age of 18. Parents and legal guardians who suspect that an underaged person has used the RIO app can notify us at info@NobleTruthTexas.org.
1.6.4 RIO Usage of Cookies
The RIO app
uses cookies to enable certain functionality(s). If you disable the usage of
cookies in your web browser or device, the RIO app may not function as
intended.
1.6.5 Sharing Your Info
None of the
information you provide, nor datapoints generated when using the RIO app is
ever shared with outside agencies or third parties. We also do not sell any of
this information to outside agencies or third parties.
1.7 Texas:
Governing Law
These Terms and Policies are governed by and construed in
accordance with the laws of the State of Texas, United States of America,
without regards to its conflict of law provisions. You agree to submit to the
exclusive jurisdiction of any State or Federal court located Harris County,
Texas, United States of America, and waive any jurisdictional, venue or
inconvenient forum objections to such courts. If any provision of these Terms
and Policies, or the application thereof to any person, place or circumstance,
will be held by a court of competent jurisdiction to be invalid, void or
otherwise unenforceable, such provision will be enforced to the maximum extent
possible, or, if incapable of such enforcement, will be deemed to be deleted
from these Terms and Policies, and the remainder of these Terms, Policies and
such provisions as applied to other persons, places and circumstances will
remain in full force and effect. No waiver by either party of any breach or
default hereunder will be deemed to be a waiver of any preceding or subsequent
breach or default, nor will any delay or omission on the part of either party
to exercise or avail itself of any right or remedy that it has or may have
hereunder operate as a waiver of any right or remedy. This is the entire
agreement between us relating to the subject matter herein and supersedes any
and all prior or contemporaneous written or oral agreements between us with
respect to such subject matter. These Terms and Policies are not assignable or
transferable by you. You may not sub-license these Terms and Policies under any
circumstance. These Terms and Policies may not be modified or
amended. Any heading, caption or section title contained in these Terms and
Policies is inserted only as a matter of convenience and in no way defines or
explains any section or provision hereof.